AWARD-WINNING TECHNOLOGY AND SERVICE

NBM is both a local and national industry leader in office technology. We are the Top Sharp Electronics dealer in New England, a Top 10 Sharp Electronics dealer in the country, and an Elite Dealer as awarded by ENX Magazine for the last 20 years. Closer to home, Massachusetts lawyers consistently vote NBM as the Best Office Technology Dealer in Massachusetts Lawyers Weekly each year.

Awards & Certifications

NBM Named Elite Dealer by ENX Magazine

NBM was named an Elite Dealer for 2021 by ENX Magazine. Dealers were awarded based on growth, innovative marketing and sales programs, community leadership, and leadership within the industry.

NBM named The Best Office Equipment Dealer by MA Lawyers Weekly Magazine

Massachusetts Lawyers Weekly readers voted NBM the Best Office Equipment Dealer in Massachusetts in 2021. NBM is honored to be the preferred technology partner of the Massachusetts legal community.

Platinum Level Service Provider for 2022

The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.

Ricoh Energy Star Award

The Sustained Excellence award is the highest honor bestowed by the ENERGY STAR program and acknowledges Ricoh's notable work to foster environmental sustainability in its own operations and evangelize sustainability to customers, Ricoh colleagues and the larger business community.

2021 Hyakuman Kai Elite Dealer

NBM has once again been recognized by Sharp Electronics as a 2021 Hyakuman Kai Elite Dealer. This award is a distinction given to outstanding Sharp dealers as a measure of sales performance, innovative business practices, and excellent customer service.

Sharp Receives BLI Highly Recommended and Reliability Certified Awards

Buyer’s Lab, an independent business product testing lab, listed NBM's top-selling manufacturer, Sharp, received the 2019 Copier MFP Line of the Year for their exceptional performance as high-quality production.

NBM is a certified HP Amplify Power Services Partner

Our HP Amplify Partner Program authorization allows NBM clients to access HP’s direct supplies program and security enabled E-Series printers and multifunction copiers. HP’s managed high-yield supply items and E-Series models are only offered through authorized partners and are not commercially available through office supply distribution.

NBM is a certified Silver Microsoft Partner

NBM was awarded the Microsoft Silver Certification after achieving core Microsoft competencies with regards to training, performance, quality of service & customer care

NBM Service Department receiving the prestigious Sharp Platinum Level Service Provider Award for 2020-2021!

2022 NBM NET PROMOTER SCORE

Many companies claim that they have the “best in the business” but few have a way to measure true customer satisfaction. At NBM, we use the Net Promoter Score (“NPS”) system by sending surveys to customers after each service call to ensure we are always providing the best performance and customer service. We are proud of how we stack up against our competitors and other well-known companies.

100

Source: Satmetrix Systems

  • NBM - 100

  • Southwest - 71

  • Ritz Carlton - 70

  • USAA - 69

  • H-E-B - 65

  • Apple - 51