Benefits of a Local MSP: Lessons From Nearly 40 Years in Business
In today’s fast-paced business world, technology plays a crucial role in driving success and efficiency. However, managing complex IT systems, print services and document workflows can be challenging and time-consuming. This is where Managed Service Providers (MSPs) come into play.
As a local MSP approaching our 40th anniversary in business, NBM has gained valuable insights into the unique benefits of partnering with a community-focused provider. In this blog, we’ll explore what an MSP is, the advantages of working with a local provider and share lessons learned from nearly four decades of serving New England businesses.
What Is a Managed Service Provider (MSP)?
The most well-known type of MSP is one that specializes in IT management and support. These MSPs take responsibility for proactively monitoring, maintaining and troubleshooting a client’s IT infrastructure and systems. This can include network management, server administration, cybersecurity, help desk support and more. MSPs leverage remote monitoring tools and specialized expertise to optimize the client’s technology performance and minimize downtime.
However, the MSP model is not limited to just IT services. Some MSPs, like NBM, also provide managed print services, overseeing a client’s copy machines, policies and processes. These MSPs may also act as dealers of office equipment and software to optimize the client’s overall document management needs.
Regardless of the specific services provided, the key benefits of using an MSP include improved efficiency, reduced costs, access to specialized expertise, better security and the ability for the client to focus on their core business activities rather than managing the supporting services in-house. The MSP model allows organizations to outsource the management of critical but non-core functions to a dedicated provider.
Lessons From a Local MSP
Hear from Laura Bray, VP of Operations at NBM, on what she’s learned in nearly 40 years of working for NBM.
Benefits of a Local Managed Service Provider
There are several key benefits to working with a local Managed Service Provider compared to a national or international provider:
1. Personalized Service and Support
Local MSPs can take a more personalized and tailored approach to serving their clients. They often have a deeper understanding of the local business climate and can offer services customized to the community’s unique needs. Clients can build closer relationships with the local MSP team, leading to better responsiveness and a higher level of service.
2. Faster Response Times
A local MSP is typically able to respond to on-site issues or requests more quickly than a provider located far away. This can be crucial for resolving time-sensitive IT problems and minimizing downtime. The shorter geographic distance allows the local MSP to dispatch technicians to the client’s location faster.
3. Familiarity With Local Infrastructure
A local MSP will be more familiar with the local telecommunications providers, internet service options and other regional technology infrastructure. This knowledge allows them to better optimize the client’s systems for the local environment. They can also serve as a valuable liaison between the client and local vendors or utility companies.
4. Community Involvement
Local MSPs are often deeply involved in the communities they serve, understanding the unique challenges and opportunities facing local businesses. This community engagement can translate into more tailored solutions and a better collaborative partnership with the client. Clients may also appreciate working with a provider that is invested in the success of the local economy.
5. Responsive Account Management
With a local MSP, clients typically have an assigned account manager who is easily accessible and familiar with their business. This provides a single point of contact for all service needs and ensures a consistent level of support.
Partner With a New England Local
After nearly 40 years of serving businesses across New England, we at NBM have seen firsthand the transformative power of local, personalized managed services. From faster response times to deep community involvement, the benefits of partnering with a local MSP extend far beyond just technical support. We’ve learned that success in this industry comes from building strong relationships, staying adaptable and always putting our clients’ needs first.
As we continue to evolve and grow, our commitment to providing top-tier expertise with a personal touch remains unwavering. Whether you’re a hospital, non-profit or other business, we understand the unique challenges you face. NBM is here to help you navigate the complex world of IT, print services and workflow solutions.
Is your current technology support leaving you frustrated or falling short of expectations? Experience the difference a local, family-owned MSP can make.
